Terms & Conditions

Effective Date: 10-July-2026

Acceptance of Terms — By downloading, accessing, or using The Highland Care mobile apps or website, you agree to these Terms and Conditions. If you do not agree, please do not use the platform. These Terms apply to both customers who book services and providers who offer them.
Who Can Use The Platform — You must be at least 18 years old to create an account. By registering, you confirm that your information is accurate and that you can enter a binding agreement. Providers must also meet the verification requirements for each category they offer.
What Highland Care Is — Highland Care is a platform that connects customers with independent service providers across twelve categories, including senior care, babysitting, cleaning, contracting, transportation, and food delivery. Highland Care is not the provider of these services. Providers are independent and are solely responsible for the services they deliver.
Accounts and Verification — Customers register with an email or a Google or Apple account and verify through a one-time code. Providers select their categories and submit the documents required for each, such as certifications, background checks, licenses, insurance, or vehicle records. Provider accounts remain in a pending state until reviewed and approved. You are responsible for keeping your login secure.
Two Ways Services Are Paid — The platform uses two payment models. For Transportation and Food Delivery, payment is processed in the app through our payment provider. For all other categories, payment is agreed and settled directly between the customer and the provider outside the app. Highland Care does not process or hold funds for those categories.
Booking Services — Depending on the category, you may book instantly, request and compare quotes, or schedule a service and agree terms directly with the provider. A booking is confirmed once the provider accepts and, where applicable, payment is completed. Details of each booking are shown before you confirm.
Cancellations and Refunds — Cancellation terms depend on the category and the timing. For Transportation and Food Delivery, fees may apply after a provider accepts, and refunds for these in-app payments are handled through the platform. For all other categories, cancellation and refund terms are set by the provider. Highland Care does not refund payments it never processed.
Reviews and User Content — After a completed service, customers may leave ratings, written reviews, and photos, and providers may reply. You are responsible for the content you post. All reviews and portfolio images are subject to moderation. Highland Care may hide or remove content that is false, abusive, or violates these Terms.
Community Conduct — Highland Care maintains zero tolerance for abusive behavior, harassment, discrimination, or objectionable content. Users who violate these standards may have content removed and accounts suspended or terminated. Report any concern through in-app support.
Provider Responsibilities — Providers are responsible for the accuracy of their listings, the quality and safety of their services, holding any required licenses or certifications, meeting tax obligations, and honoring confirmed bookings. Providers in care categories must maintain valid background checks and certifications.
Background Checks and Verification Limits — Highland Care reviews the documents providers submit and displays verification badges where checks are completed. These checks help build trust but are not a guarantee. Customers are encouraged to use their own judgment, read reviews, and use in-app tools when choosing a provider, especially for care services.
In-App Chat — Customers and providers can message each other in the app once a booking is confirmed. Chat supports text, images, and files, and history is saved per booking. Do not use chat to share unlawful or harmful content, or to move a payment off-platform where a category is meant to be paid in the app.
Dependents and My Circle — Customers may add details about dependents, such as children or elderly relatives, to speed up care bookings. You confirm that you have the authority to share this information and that it is accurate. You are responsible for what you choose to add.
Payments, Payouts, and Commission — For in-app payment categories, Highland Care charges providers a commission and processes payouts through our payment provider on a scheduled or on-demand basis. Commission rates are set per category. Applicable fees are disclosed to providers in the app.
Disputes — Either party may raise a dispute on a completed booking within the stated time window. Highland Care may review the booking details, chat history, and any evidence to help resolve it. For in-app payments, Highland Care may issue a refund, release payment to the provider, or split the amount. These decisions are final.
Account Deletion — You may delete your account at any time from settings. Deleting your account removes your profile and access. Some records, such as transaction history for in-app payments, may be retained where required by law.
Limitation of Liability — Highland Care provides the platform on an as-is and as-available basis. To the fullest extent permitted by law, Highland Care is not liable for the acts, omissions, quality, or safety of any provider or customer, or for losses arising from services arranged through the platform. The platform connects users; it does not deliver the services.
Changes to These Terms — Highland Care may update these Terms from time to time. We will notify you of significant changes through the app or by email. Continued use after changes take effect means you accept the updated Terms.
Intellectual Property — The Highland Care platform, including its apps, website, branding, and software, is owned by Highland Care and protected by law. You may not copy, modify, or reuse it without permission. When you post reviews, photos, or other content, you keep ownership but grant Highland Care a worldwide, royalty-free license to host, display, and use that content to operate and promote the platform.
Prohibited Uses — You agree not to misuse the platform. You may not use it for anything unlawful, post false or harmful content, harass others, impersonate anyone, scrape or copy data, interfere with security, create fake bookings or reviews, or move an in-app payment category off-platform to avoid fees. Violations may result in suspension or removal.
Third-Party Services — The platform relies on third-party services, including payment processing, maps, and messaging. Your use of features powered by these services may also be subject to their terms. Highland Care is not responsible for third-party services it does not control.
Indemnification — You agree to indemnify and hold Highland Care harmless from claims, damages, and costs arising from your use of the platform, your content, your services as a provider, or your violation of these Terms or the rights of others. This reflects that providers and customers, not Highland Care, are responsible for the services arranged through the platform.
Dispute Resolution Between You and Highland Care — Most concerns can be resolved through support. For any dispute between you and Highland Care that cannot be resolved informally, you agree to resolve it individually, and not as part of a class action, to the extent permitted by law. (Highland Care to confirm arbitration venue and rules with legal counsel.)
Severability and Entire Agreement — If any part of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, together with the Privacy Policy and any category-specific guidelines, form the entire agreement between you and Highland Care.
Governing Law — These Terms are governed by the laws of the State of United States, without regard to conflict of law principles. (Highland Care to confirm registered entity and jurisdiction.)
Contact — Questions about these Terms can be sent through in-app support or to info@highland-care.com.