Privacy Policy

Effective Date: 10-July-2026

1. Introduction — This Privacy Policy explains what information The Highland Care collects, how we use it, and the choices you have. It applies to our customer app, provider app, and website. It covers both customers and service providers.
2. Information You Provide — We collect the details you enter when you register and use the platform, including your name, email, phone number, address, and profile photo. Providers also submit business details and verification documents such as certifications, licenses, insurance, background checks, and vehicle records.
3. Dependents Information — If you use care services, you may add information about dependents, such as a child’s name, age, and allergies, or an elderly relative’s name and mobility needs. You provide this to speed up bookings, and you are responsible for confirming you have the right to share it.
4. Booking and Payment Information — When you book a service, we collect booking details such as the service, date, time, and location. For Transportation and Food Delivery, payments are processed by our payment provider, and we do not store your full card number. For other categories, payment happens directly between you and the provider, so we do not process those transactions.
5. Location Information — With your permission, we use device location to show nearby providers, power maps, and enable live tracking for rides and deliveries. You can turn location access off in your device settings, though some features may not work without it.
6. How We Use Your Information — We use your information to create and verify accounts, match customers with providers, process in-app payments, enable chat, send notifications, moderate reviews, resolve disputes, provide support, meet legal obligations, and improve the platform.
7. Communications and Notifications — We send push notifications, email, and SMS for account verification, booking updates, provider status, new messages, payment receipts, and promotions. You can manage most notification preferences in settings.
8. How We Share Information — We share booking and contact details between the customer and the provider involved in a booking. We share information with payment processors, background-check and verification services, and other providers who help operate the platform. We share information when required by law. We do not sell your personal information.
9. Reviews and Public Content — Reviews, ratings, photos you attach to reviews, and provider profiles and portfolios are visible to other users. Do not include information in public content that you want to keep private.
10. Data Retention — We keep your information while your account is active and as needed to provide the service. Some records, such as transaction history for in-app payments and verification records, may be kept longer where required by law.
11. Your Rights and Choices — You can view and edit your profile, manage notifications and saved payment methods, and request account deletion from settings. Depending on where you live, you may have additional rights to access, correct, or delete your personal information, which you can request through support.
12. Data Security — We use reasonable technical and organizational measures to protect your information, and payment details are handled by our payment provider. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
13. Children’s Privacy — The platform is for adults 18 and over. We do not knowingly allow anyone under 18 to hold an account. Information about children is only collected as dependent details entered by an adult account holder for the purpose of booking care, and is treated with additional care.
14. Cookies and Website Analytics — Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Some parts of the site may not work properly if cookies are disabled.
15. International Data Transfer — Highland Care and some of the services we use may process information in countries other than where you live. Where information is transferred across borders, we take steps to protect it as described in this policy and as required by law.
16. Changes to This Policy — We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email, and the effective date will always appear at the top.
17. Contact — For privacy questions or requests, contact us through in-app support or at info@highland-care.com.